Quality is regarded as the centre’s ability to identify and satisfy the needs of its interest groups.
The quality of an organization is a global process, the interdependent sum of processes and services, whether they are key or have a supporting function, which are aimed at the training of excellent professionals in the field of health science (the mission of the Blanquerna School of Health Science-URL).
The application of a quality-conscious culture within an organization is based on the acceptance and commitment of all those who are part of it.
The application of a system of guaranteeing quality must revise the existing organizational structures, always delegating responsibility in accordance with the criteria of evidence and analysis of established indicators.
The quality-oriented culture thrives on a decision-making process aimed at improvement.